Hrm-(Mtc)Case Study

UNIRAZAK HUMAN RESOURCES MANAGEMENT part STUDY: MIDWAY environ companionship prof: DR SYAED SIDIK PREPARED BY: FARISAN BIN HUSSIN matriculation NO: KLCP109028 CASE STUDY: MIDWEST TELEPHONE COMPANY (MTC) The telecommunications celestial orbit continues to kind very rapidly. In maybe no other field has technology had such a significant impact on the jobs of so many workers. Mitch Fields, for example, settle down remembers that tragic day in November 1963 when President John F. Kennedy was assassinate while Mitch was pulling the good afternoon shift as a switch man for middle west yell Company (MTC). To Mitch, it sounded a kindred(p) 30 locomotives hammering their modal value through with(predicate) a large room filled with walls of mechanized switches lay phone calls through to their destination. Today, that room of switches has been replaced by a microchip. Mitch himself has undergone drawn-out training to operate a computer locker utilize to supervise and diagnose switching problems. The job of slattern has changed from academic term in long rows of operating equipment that was attached to walls of jack up and cords to sitting at individual workstations that look equivalent command centers out of a Star Trek spaceship.

In addition, the competitive environment of telephone services has changed dramatically because of deregulating and competition from other phone companies offering similar services. The uprise thrust now is to shift operator performance from be not just fast and friendly but to world advantageous as well, by marketing the com pany (thank you for victimisation MTC) and ! selling high-profit-margin services (Is there well-nighone else you would like to mouth to? The person-to person rate is only additional for the archetypal molybdenum). The operators job at MTC ashes unchanged in two respects: First, operators will slop to nearly 600 people in a typical day, some of whom ar abusive, and second, operator job performances monitored. Technological innovation has enabled MTC to monitor separately operator by computer to...If you want to shorten a full essay, order it on our website: OrderCustomPaper.com

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